Agreements usually include a negotiated price for goods and services, which is usually reflected in an entirely new price list. The price list of work orders and resulting invoices can be updated manually if necessary. With Field Service v184.108.40.206+, recommend AI suggestions for incidents on how to improve your incident types by learning from previous work orders. For example, imagine that you have a type of incident called “New System Calibration”, the “Product A. Often, however, technicians also use “Product B” to complete the recalibration. Using AI, the system learns this and suggests that the administrator add “Product B” to the incident type for future work orders. Although the estimated duration of the primary incident does not change, the Estimated Total Duration field is updated in the Registration Protocol section of the work order. On several passes, it is possible to see more than the number of results defined in Return Top X Results. When the system returns the results and a previous course returned the same combined set of parameters (incident type, product/service/merge incident type, proposed value, unit), it disables the previous sentences and ensures that only the most recent, relevant and clear version of this result will be displayed. This means that clear results that have not been used, have not been appreciated or disabled will continue to appear in the list of visible results. Agreement: provides the framework for the automatic generation of work orders and invoices.
For maintenance work, a set of agreements can define how often work orders are generated and the details of the work order. The set of contract data contains customer information, including billing account, start/end date and prices. Crash types are available for all versions of Dynamics 365 Field Service. However, using incident types with requirement group templates for planning multiple resources is only available with Field Service v8.0+. There may have been cases where we need to cancel or change bookings. If this happens, it will be guaranteed that you will be informed immediately of any material changes as soon as we become aware of such a change, if you have time before your departure. You then have the choice to accept the change in arrangements, accept an offer of alternative travel arrangements if one of us is provided, or cancel your booked arrangements and obtain all applicable refunds. We do not guarantee refunds. Select Add Incident Data in the Agreement Booking Configuration + Reserve Agreement. Use quickInfos as a guide to provide incident details, and then select Save and Close.